Friday, March 1, 2013

Red Door Experience

We live right by Fairfax Corner's Red Door, so I have been hoarding a gift card to Red Door for some time as I knew that a pregnancy massage would be amazing in my last couple of weeks.  
So three weeks ago I called to make my appointment for Saturday.  
I received an email confirming my reservation and the Thursday prior to my massage received a phone call to confirm, asking me to get there 15 minutes early.

So I found it odd that I got a message later Thursday night from Red Door stating that my massage was going to need to be canceled because of a room situation.  Once receiving the message I called Red Door immediately and the front desk "dude" basically said that they did not have a room for me and they could book my massage in Tyson's for me but would be unable to have me at Fairfax Corner.  The attitude on the phone was- well rude and indifferent!  Not once did he appologize or even explain what happens.  So I ended the conversation well "I guess if you can't see me then cancel my massage."

I got off the phone feeling a little pissed!  
So late Thursday night I emailed the Red Door Customer Service explaining my unpleasant customer service experience.  I am normally not one to complain but I was more turned off by the attitude the young man had with me on the phone.  I emailed Red Door and just told them about my experience.

The next day I received a call from the manager at the Red Door who appologized multiple times, mostly for the way her staff member had handled the situation.  She stated she was not even aware they were canceling clients because of the room situation and wanted to know when I could come into get a massage on them.  

So Tuesday I headed to get my massage and had a wonderful experience.  
The service was amazing from them walking me in, to the massage itself.  
Normally, I am not one to complain but in the end I am glad I did because now I can save my giftcard for maybe another pregnancy massage or a postpartum massage.  

Sunday, February 24, 2013

Don't Forget about Your Nurses!

As I am starting to get my labor bag together, this is something that I have put off because well I do not know- I think it makes it more real for me which I am not sure I am quite ready for, I remember that I had forgot to get something for the nurses.

As a nurse, I will tell you, that it is the nurse who spends most of their time with you in labor, not your doctor or you midwife.   For this reason, it is always good to thank your nurses because really they are under appreciated for all the hard work they do.  

For this reason, I made sure around the holidays to bring some goodies to the practice I have been receving care at for the office nurses.  4 of which came into my room while I waiting on the midwife to thank me for thinking of them.  I just brought in chocolates with a holiday card thanking them for taking such good care of me so far in the pregnancy.  Little acts of kindness!

So while at Costco last week I picked up two bags of Lindor Truffles for the nurses when we deliver.  
One for the labor and delivery side and one for the postpartum side.  

I wrote a little thank you note ahead of time thanking them in advance for their wonderful care.  



I placed them next to the pile of stuff I am working on assembling a hospital bag- if I ever get motivated- which I am not!  
Because he needs to stay in there until March 1st!!!!

Little Acts of Kindness make the world a better place!!!